For Britara, customer service and satisfaction come foremost. We ensure the best customer experience through fast delivery and shipping with the help of FedEx delivery service.
Take a look at the expected delivery time:
• For the reserved jewelry we have present in our stock - 5 business days
• For custom fine jewelry orders or engagement rings - 12 business days
• Fine jewelry not present in our stock at the time of order - 10-12 business days
With our expedited FedEx overnight shipping service package will be at your doorstep within the least possible time. For urgent needs and expedited service, please contact us at 917-664-2217
We offer complete returns on items that you feel do not fulfill your requirements. If you are not satisfied with the quality or design, send it back to us and our gemologist and expert jewelers will inspect the item to verify your claim. Please note that we reserve the right not to accept the return.
In case your return has been accepted, your money will be refunded to your funding source. You will be responsible for all the return shipping cost. However, in case there is a discrepancy in the order such as color or size, only then Britara will bear the cost of return shipping.
Please read the following return policies prior to understand the process better:
• For engagement rings - shipped within 5 business days
• We don't entertain returns on customized rings and fine jewelry.
At Britara, we highly recommend you an unique opportunity to insure your jewelry on the spot by Mutual Jewelers, the leading jewelry insurance specialists.
The Perfect Circle Jewelry Insurance is a part of your Britara experience. Jewelers Mutual's Perfect Circle Jewelry Insurance coverage protects more than 290,000 individuals' personal jewelry items and covers types of losses where other carriers can fall short. It's the quickest, most convenient way to protect your new investment.
The Perfect Circle Jewelry Insurance offers a comprehensive coverage that ensures protection against theft, damage, accidental loss, and mysterious disappearance.
Britara is not a licensed agent of Jewelers Mutual and may not sell or recommend insurance. If you have questions regarding jewelry insurance, email Jewelers Mutual at firstname.lastname@example.org or call 888.884.2424.
How can I check my order status
Use your Order ID number to check the status of your orders.
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